Communications intelligence
Customer texts to your shared TackOn business line, carrier-verified and routed to the right conversation.
When a customer texts your shared TackOn business line, it is carrier-verified and routed straight to the right conversation — no lost threads, no guessing who a text is from.
Two-way texting — replying to customers from that same line, with your company name on every outbound message — plus a full Communications Intelligence Center (health metrics, an escalation view, voice call-backs, and revenue attribution) is being built on top of this same foundation.
Highlights
- Inbound SMS to a shared TackOn line
- Carrier-verified inbound routing
- Every text tied to the right conversation